Covid 19

COVID-19 – GUIDELINES TO KEEP VISITORS AND STAFF SAFE

ADMISSION TICKETS, YOU NEED TO KNOW:

Booking is no longer required to gain entry to the attraction. 

If you wish to book, please book online via our website. You will be able to book your visit with us up to seven days in advance. You will only be booking an arrival time.

When you arrive, please purchase your admission tickets from the admissions counter at our café. We do ask you kindly to pay via a contactless method such as a contactless debit or credit card or apple pay. We are unable to accept cash currently but can accept payment by chip and pin.

There is no longer a limit to the maximum party size currently allowed to visit us.

BEFORE YOUR VIST, YOU NEED TO KNOW:

If recommended or required by local health authorities, please wear a suitable face mask or covering when visiting us.

We politely ask that if are displaying symptoms associated with COVID-19 to not visit our attraction at this time. 

WHEN YOU ARRIVE, YOU NEED TO KNOW:

We have reduced our visitor capacity within the attraction.

Upon entry to the attraction and around the attraction you will notice our signage highlighting hygiene measures that are in place.

We will be accepting discount vouchers but please have discount vouchers ready before you pay and show these against the hygiene screen at the admissions counter and not to hand over your voucher to our admissions staff. After paying please safely dispose of your discount voucher in the bin provided.

SOCIAL DISTANCING, YOU NEED TO KNOW:

Whilst legal restrictions regarding social distancing have been lifted, we continue to have the following in place during your visit to us:

Our one-way system around the attraction is in operation with floor markers showing two-meter distances. 

We have a hygiene screen at the admissions and café counter to physical separate our visitors from our staff safety.

We are following the current Government guidance regarding social distancing and what that means for our interactive facilities and café seating areas at the attraction. Some of these may not be available during your visit to help to reduce the spread of coronavirus. Please do contact us either by email or telephone to check with our team to find out which interactive facilities may be closed on the day.

HYGIENE MEASURES, YOU NEED TO KNOW:

We politely ask our visitors and staff to maintain their highest standard of hygiene and we encourage hand washing and using hand sanitiser whilst in the attraction.

We have hand sanitising station set up upon entry and around the attraction. We ask everyone to please use the hand sanitiser when you enter the attraction and before and after using interactive displays.

We have enhanced our cleaning procedures throughout the attraction, and these are performed thoroughly and regularly throughout the day to disinfect all touch point within the attraction. These include but not limited to service counters, tablets and chairs, handles, taps, flush handles, interactive push buttons, interactive displays, and handrails to ensure the highest levels of cleanliness.

To help protect our staff and visitors, our staff may be wearing suitable face coverings or face shields as they perform their daily duties. Our staff have undergone COVID-19 training and guidance on safe interactions with our visitors.